Cancel Your Order

If your graduation has been cancelled or postponed, visit our FAQ's page for more information about how you can transfer or cancel your order. 

If you are unable to attend your graduation due to a covid test result we can either :

1. Transfer your order to a future ceremony.  If you wish to transfer your order please complete the form here

2. Transfer your order to use our hire at home service (this is a £4 additional charge to cover returns postage). If you wish to transfer your order to home hire please complete the form here

3. Cancel the order and provide a refund. If you wish to cancel your order please complete the form below.

Please correct the errors and try again. If you continue to have problems please check your registered student number and your last name (as registered with your university). If you still cannot login please contact us and include your university name and student number.
Your Details
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First Name
The first name you used when you ordered.
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Last Name
This is your last name, surname or family name you used when you ordered.
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Your Order Details
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Order number
Please enter the order number. This can be found on your order confirmation.
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University/ College
Enter name of your University or college
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Ceremony Time
The time of your ceremony start time.
Refund Details
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Reason for Refund
Please tell us why you want a refund for your order.
Verification
CAPTCHA
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