Cancel Your Order

If your graduation has been cancelled or postponed, visit our FAQ's page for more information about how you can transfer or cancel your order.

If you are unable to attend your graduation due to a covid test result we can either :

1. Transfer your order to a future ceremony. If you wish to transfer your order please complete the form here.

2. Transfer your order to use our hire at home service (this is a £4 additional charge to cover returns postage). If you wish to transfer your order to home hire please complete the form here.

3. Cancel the order and provide a refund. If you wish to cancel your order please complete the form below.

Please correct the errors and try again. If you continue to have problems please check your registered student number and your last name (as registered with your university). If you still cannot login please contact us and include your university name and student number.

Your Details

First Name:

First Name

The first name you used when you ordered.

Last Name:

Last Name

This is your last name, surname or family name you used when you ordered.

Email Address:

Your Order Details

Order number:

Order number

Please enter the order number. This can be found on your order confirmation.

University/ College:

University/ College

Enter name of your University or college

Date of Ceremony:

Ceremony Time:

Ceremony Time

The time of your ceremony start time.

Refund Details

Type of Refund:

Card Cheque

Reason for Refund:

Reason for Refund

Please tell us why you want a refund for your order.

Verification

Enter the code shown: