Collections and Returns
If you have ordered your graduation robes online these will be delivered and available for collection on the day of your graduation from the graduation venue.
Orders, whether hire or purchase will not be posted to you. All ordered items will be available at the specific collection location at the graduation venue.
The collection time is on the day of your graduation and as standard is 2-2.5 hours before your ceremony.
Your collection time and location will be on your order confirmation and in the ‘My Account’ area of the website (if you have registered for an account).
What you need
To collect your graduation gown we will require:
1. Full name (this is the name you provided at ordering)
2. A form of identification
3. Some universities/college will also require you to present your ceremony tickets or wristband at the gowning collection point (This will be clearly stated on your order confirmation).
Your hired graduation robes will need to be returned on the day of your graduation (unless extended hire is arranged in advance). The return times will be on your order confirmation and in the ‘My Account’ area of the website (if you have registered for an account)
The location of gown hire returns will be at the graduation venue or nearby. The exact location will be outlined on your email order confirmation and in the ‘My Account’ area of the website (if you have registered for an account)
What you need
Remove the robes and hand them back, it’s that simple.
We do not need your name or any order number, all robes are tagged so we are able to identify when they are returned.
For further information about our returns policy click here.