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Where do I collect and return my graduation gown?

My qualification/degree is not listed?

I am not sure what my qualification/degree is?

Do I need to order a Hood?

What colour are my robes?

My Credit/Debit Card was not accepted?

I have provided wrong/ incorrect measurements?

Am I entitled to a refund, if I no longer require my hired robes?

I am unable to attend the Ceremony, but wish to hire/purchase robes

Can I collect my robes earlier than the specified times?

Can I keep my robes longer?

I have not received my order confirmation?

What is a Gown?

What is a Hood?

What is a Hat?

Where do I collect and return my graduation gown?
Your robes will be available for collection at your graduation. The times and location of collection and returns can be viewed on our Facebook page under FAQs or available from the Wippell Facebook event listing page under your university. Visit https://www.facebook.com/Wippell-Gown-Hire/ Please note Wippell do not send your graduation robes by post to your address.

My qualification/degree is not listed?
Please re-check the options. If your qualification/degree is not recorded, please e-mail, phone with full course title and we will guide you. We require your degree NOT the discipline you studied.

I am not sure what my qualification/degree is?
Please check with your University.

Do I need to order a Hood?
Yes, it is the most important part of the academic dress as it denotes your qualification and the University you attended.

What colour are my robes?
Please return to our website and when selecting your qualification the picture to the right shows the appropriate robes in colour.

My Credit/Debit Card was not accepted?
Check that your card is one of the accepted listed cards. If it is please re-enter your details. If it is still rejected, please contact your credit/debit card provider.

I have provided wrong/ incorrect measurements?
Gown measurements are taken on your height, chest/bust measurements. If the height measurements you have provided are 2 inches (5cms) more/less please call or email to advise your correct measurement. If the chest/bust is 4 inches (10cms) more/less please call or email to advise your correct measurements. Hat measurements are taken on your head circumference. If the measurement you provided are 1 inch (2.5cms) more/less please call or email to advise your correct measurement. Hood not applicable.

Am I entitled to a refund, if I no longer require my hired robes?
Any payment received for robes not required can be refunded in full, providing you advise us in writing within thirty days following your ceremony. The graduates name, Institution, date and time of ceremony are required. For refunds by credit/debit card, the long card number and expiry date are needed. For refunds by cheque, please indicate to whom the cheque is payable, the address to where it is to be sent. Please allow 28 days for refunds to be processed especially ones referring to July graduations.

I am unable to attend the Ceremony, but wish to hire/purchase robes
Robes are available to hire and purchase at the prices listed. Please telephone on +44 (0)1392-254234 or e-mail info@wippellgownhire.co.uk for full information.

Can I collect my robes earlier than the specified times?
In most cases, early collection is not possible as the times are governed by your Institution to avoid congestion and delays.

Can I keep my robes longer?
This is dependent on the situation. Please speak with a member of our staff on the day of your ceremony.

I have not received my order confirmation?
Please check your spam/junk box. We cannot re-send order confirmations, but we can confirm via e-mail that your order has been received.

What is a Gown?
A gown is an open fronted robe worn below the knee.

What is a Hood?
A hood is worn over the gown and on the shoulders. It is unique to your Institution and qualification

What is a Hat?
A mortarboard is a square topped hat with a tassel, usually worn by bachelors and masters. A bonnet is worn by doctorates and is of the Tudor style trimmed with a cord and tassel. All tassels are worn to your left.